Privacy Policy

This Privacy Policy describes how Serveium (“Serveium,” “we,” “us,” or “our”) collects, uses, and shares information when you visit serveium.com, contact us, or use our services. By using our website or submitting your information, you agree to the practices described here.

1. Information we collect

We collect information you provide directly to us, including when you fill out a form on our site:

• Contact details — your name, business name, email address, and phone number.
• Business information — your industry and any message or details you share about your needs.
• Usage data — basic technical information such as your IP address, browser type, pages visited, and referring source, collected automatically.

2. How we use your information

We use the information we collect to:

• Respond to your inquiries and schedule calls or consultations;
• Provide, operate, and improve our automation services;
• Send you administrative and service-related communications;
• Send you marketing or follow-up communications where you have consented (see SMS section below);
• Comply with our legal obligations and protect against fraud or misuse.

3. SMS / text messaging

By providing your phone number and submitting a form on our website, you consent to receive SMS text messages from Serveium related to your inquiry, including a confirmation message and follow-up communications about our services.

• Message frequency varies based on your interaction with us.
• Message and data rates may apply depending on your mobile carrier.
• You can opt out at any time by replying STOP to any message. Reply HELP for help.
• Mobile opt-in data and consent are never sold or shared with third parties for their own marketing purposes.
• Carriers are not liable for delayed or undelivered messages.

4. How we share information

We do not sell your personal information. We share it only in these limited circumstances:

• Service providers — with vendors who help us operate our business (for example, our CRM and messaging platform, GoHighLevel, and our scheduling and hosting providers), who are permitted to use it only to provide services to us.
• Legal requirements — when required by law, subpoena, or to protect our rights and safety.
• Business transfers — in connection with a merger, acquisition, or sale of assets.

5. Cookies and analytics

Our site may use cookies and similar technologies to operate the site and understand how it is used. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

6. Data retention

We retain your information for as long as needed to fulfill the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of marketing communications. To make a request, contact us at contact@serveium.com.

8. Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Third-party links

Our site may link to third-party websites or services we do not control. This policy does not apply to those sites, and we encourage you to review their privacy policies.

10. Children’s privacy

Our website and services are not directed to children under 16, and we do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page, with the “Last updated” date revised accordingly.

12. Contact us

If you have questions about this Privacy Policy, contact us at contact@serveium.com or (855) 848-5966.